Knowbly Privacy Policy

Last Modified: June 2nd, 2025

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2263256 Alberta Ltd., operating as Knowbly Group of Companies (“Knowbly,” “we,” “us,” or “our”) is a corporation registered in Alberta, Canada. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our website, services, and the Knowbly Platform at https://knowbly.ca (the “Platform”). By accessing or using the Platform, you agree to the collection and use of your information as described in this Policy.

 

PART I: COLLECTION OF PERSONAL INFORMATION

Information We Collect

To deliver our services, operate the Knowbly Platform, and maintain your account, we may collect the following types of personal information:

• Name and contact information (such as email address and phone number)

• Mailing or billing address

• Account and profile details

• Payment and transaction information (collected via secure third-party processors)

• Educational or professional affiliation (where relevant)

• Status as student, educator, or other user type

• Content or data you provide (such as messages, feedback, or uploads)

• Analytics about your use of the Platform (device, browser, IP address, log data, and usage statistics)

• Academic records, progress, and assessment data if provided or generated through the Platform

• Profile photos (if you choose to upload)

• Survey responses or other information you submit

Information Provided About Others

If you supply information about other individuals (such as a reference or group member), you confirm that you have their consent to do so, as required by this Privacy Policy and our Terms.

 

PART II: USE OF PERSONAL INFORMATION

We may use your personal information to:

• Operate, maintain, and improve the Knowbly Platform and our services

• Authenticate users and manage your account

• Process payments and communicate with you about your subscription

• Personalize your experience and provide support

• Communicate updates, changes, offers, or new features

• Monitor compliance with our Terms and platform guidelines

• Conduct research, analytics, and statistical analysis to enhance offerings

• Comply with applicable legal and regulatory requirements

Payment Processing

Payments are handled by trusted third-party payment processors. We do not store your full payment details, but may have access to certain transaction information (such as a reference number or billing address). Please review the privacy policy of your payment provider for more details.

 

PART III: DISCLOSURE OF PERSONAL INFORMATION

Legal Compliance

We may disclose personal information as required by law (for example, to comply with legal process, court order, or regulatory inquiry).

 

Cooperation with Authorities

We may share your information with law enforcement or regulatory agencies if necessary to investigate or prevent fraud, illegal activity, or violation of our Terms.

 

Service Providers and Contractors

Your personal information may be shared with third-party service providers and contractors who assist us in delivering the Knowbly Platform and related services (e.g., web hosting, analytics, payment processing, support). We require these partners to protect your information appropriately.

 

Business Transfers

If Knowbly is involved in a merger, acquisition, or sale of all or part of its business or assets, personal information may be transferred as part of that transaction.

 

International Transfers

Your information may be stored and processed outside of Canada, including jurisdictions that may have different data protection standards.

By using the Platform, you consent to such international data transfers.

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PART IV: RETENTION OF PERSONAL INFORMATION

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you close your account and wish your information deleted, please contact us using the details below.

 

PART V: COOKIES AND TRACKING TECHNOLOGIES

Cookies and Similar Technologies

We use cookies and other tracking technologies to:

• Operate and secure the Platform

• Personalize content and improve user experience

• Collect analytics on how users interact with our Platform

 

Types of Cookies

We use both session (temporary) and persistent (long-term) cookies. You can manage or disable cookies via your browser settings, though this may affect your ability to use some Platform features.

 

PART VI: SECURITY AND DISCLAIMER

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online service can guarantee absolute security. By using the Platform, you acknowledge these inherent risks.

 

Disclaimer

While we strive to protect your information, neither Knowbly nor our affiliates or service providers will be liable for unauthorized access or loss except in cases of gross negligence.

 

PART VII: YOUR RIGHTS AND CONTACTING US

Access and Control

You have the right to access, correct, or request deletion of your personal information, subject to legal limitations. For such requests, please contact us.

 

Contact Us

Questions or concerns? Contact us at:
support@knowbly.ca
Knowbly Group of Companies (2263256 Alberta Ltd.)